International Shipping
DB Jewels ships worldwide to nearly every country across the global, we employ the services of major, trusted international carrier to ensure your package arrives to your destination fast and securely. .
Order successful
A: After you place the order successful, we will send you a confirmation email
B: If you have any request for you order, please contact us in this sort of time frame, we will try our best to assist you.
Processing
A: We will prepare your order after it have verified. Such as: strict quality control, arrange the suitable carrier.
B: The most orders can ship out within 3 – 5 days. (depending the order make take more days)
Shipping
DB Jewels partners with major international shipping company FED EX offer shipping methods:
Expedited Express Shipping: 2 – 4 business days (depending location)
You can choose your preferred shipping method on the Order Information page during the checkout process.
Note: Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Though it is out of our control, but we will try our best to improve it.
Delivered
Total delivery time= Processing time + Shipping time
According to the feedback, the most packages can deliver fast and safely.
Contact us
If any issue during the shipping time or after received the item, please feel free to Contact us , our customer service representatives will offer you a satisfying solution.
SHIPPING YOUR ORDER
Before we ship your order, we just need to get your credit approved. Our Customer Service department may contact you for additional information, but only if needed.
But don’t worry, your credit card will not be charged until the order has been shipped.
Of course rings and customized orders (e.g. Family Jewelry, Designer or specialty items) may require additional processing time due to ring sizing and other personalization requirements. We just want to make sure we get your order perfect.
For your security, high value orders may require a signature upon delivery. If you can’t be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be available at the designated shipping address.
You’ll receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number.
In the event that your order can’t be shipped, we’ll contact you within two (2) business days to let you know why your shipment has been held up.
TRACKING YOUR ORDER
Of course, you’ll want to know when your jewelry is going to arrive on your doorstep so you can plan your weekend outfit accordingly. That’s why we send out an email notification the day your order is shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient’s doorstep. Please be advised that depending on your inbox’s security settings, our confirmation e-mail may be received as spam. Check your “Spam” or “Junk” mail folder periodically. Also, be sure to add info@ice.com to your Email Address Book to ensure that our emails make it into your inbox. If you can’t find that e-mail, you can check the status of your order by either logging into your account ( login) or by entering your order information in the Order Status form.
ORDER CANCELLATION
Change your mind? If you want to cancel or change your order, for any reason, please contact us and make sure to include your DB Jewels order number or call +30 210-3227737, as soon as possible.
We promise we’ll try to stop the order from going through, but keep in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers as fast and as efficiently as possible. That means that even if you contact our Customer Service Department immediately after you change your mind about your order, it might already be in the shipping process. We can’t change or cancel an order once its journey to you has begun. So, if your order can’t be canceled, and you still don’t love it after its arrived—just return it to DB Jewels according to our return policy. Check the back of your invoice for return policy details.
Note: DB Jewels reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to the proper authorities.
