These terms and conditions apply to DB Jewels Web site located at www.dbjewels.gr
Please read these terms and conditions carefully.
Our store Jewelry is customizable with easy few steps ordering process:
Selection of design – Selection of options – Checkout
BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
Product Availability
All of our jewelry is custom designed and manufactured on site in our Laboratory in Athens. If you are interested in a piece that is currently on back order, please call us and we can tell you when the item will be available. Because this jewelry is made here in our facility, there may be a 3 – 10 days delay before the piece can be shipped. If you have any questions, please do not hesitate to contact us. <mailto:dbjewels@otenet.gr>
Information on our Site
At DB Jewels, we make every effort to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our pieces in full detail, some pieces may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, size may vary slightly. On our site, we provide the measurement of each piece based on our manufacturing specifications.
Privacy Policy
For information on how Jewelry Designs collects, uses, and discloses personally identifiable information from its customers.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience
(your information helps us to better respond to your individual needs)
• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
Return Policy
DB Jewels is committed to complete customer satisfaction. DB Jewels takes pride in the quality and workmanship of our merchandise manufactured in our state of the art facility, and we are confident that you will be completely satisfied. If you decide to return your purchase made online or over the telephone for any reason at all; DB Jewels will refund that purchase within 15 days from the original purchase date. Shipping costs will be deducted from amount of refund. The contents of the package must be in their original condition and secure within the box. For your security, do not indicate the contents of the package on the exterior of the box.
Please insure the package for the full purchase price. For security reasons, do not disclose the contents when insuring the package. DB Jewels is not responsible for any loss or damage that occurs during shipping. All returns must be accompanied by the original sales receipt.
Please mail the package to the address below and confirm that your name and address are clearly printed on the outside of the package.
Dafnomilis Bros Co.
18 Ermou street (1st floor)
105 63 Attica – Athens / Greece
Tel: +30 2103227737
DB Jewels will process your return upon receipt of the package. DB Jewels must confirm that the returned jewelry has not been damaged, or suffered excessive wear and tear during the 15-day period.
Exchange Policy
All exchanges must be accompanied by the original sales receipt. Any item may be exchanged within 30 days. Shipping costs will be deducted form the amount of the exchange.
Limited Warranty
DB Jewels guarantee is simple and straightforward. If something is wrong due to faulty workmanship, we take care of it. It’s a fair way of doing business. That being said, precious metals erode and stones can become damaged over time. When normal wear occurs, repairs can be done in house by our expert staff at the normal repair fee. Any work performed by a jeweler other than DB Jewels automatically voids the warranty. THIS WARRANTY IS NOT AN INSURANCE POLICY. It is the responsibility of the customer to maintain insurance against loss or damage not covered by the warranty.
